1/10 Hammer Court
+61 1300 008 983
Reviews of PlumbFirst
- Joel Martin Added June 29, 2020★ ☆ ☆ ☆ ☆Worst. Plumbers. Ever.
- trent Added May 12, 2019★ ☆ ☆ ☆ ☆Scam artists with VERY overpriced, flawed 'services'
We called PlumbFirst with a blocked toilet.
Was told that the pipe was cracked & roots had grown in.
Quote for the work to clear the roots & fix the pipe was quoted around $6000-7000!!!
Considering the ridiculous nature of the 'quote' we opted for a 'temporary fix' which involved the clearing of roots & a patch of the cracked pipe - which still hit the $450 mark (!!!)
The 'temporary fix' lasted all of a few days before the same problem was back again...
We promptly called PlumbFirst for resolution, only to be be reminded that the receipt stipulates 'no warranty' & the work is NOT guaranteed.
Further insult to injury, we were 'offered' another 'assessment' if they came out again. Knowing that at the LEAST we'd be up for another $450 only days later we gave them a miss.
Quite the near extortion tactic to offer a clearly flawed 'quick fix' only to peddle a HEFTY actual 'solution'.
Horrible experience all in all. NEVER have I encountered such dishonest conduct (while masquerading as 'transparent' by openly writing on receipts 'no warranty' - this alone SHOULD'VE served as a major red flag but we were desperate at the time to have the problem fixed).
Fact is, when a company can have such a VAST variety of experiences - mine on one end & 'good' & 'great' on the opposite end, it goes to show this one in particular does NOT provide 'consistent value' or 'service'.
I would warn anyone & recommend them to better assess their options FIRST if they want to avoid having a hole ripped in your wallet (while leaving you with the SAME problem they came to fix).
Caveat emptor -'let the buyer beware'!
If in doubt, read the MANY negative reviews posted by others - many of which people were ripped off hundreds & thousands of dollars for sub-standard 'work'. Staff should be ashamed to exploit others for a 'living'
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