Swim Stars Swim School

Reviews of Swim Stars Swim School

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  Nathan Reynolds Added November 10, 2018

  ★ ☆ ☆ ☆ ☆
  Horrible experience. Last lesson the instructor diverted her attention to another child and my son went under for several seconds, swallowing a bunch of water. I jumped in to get him. Several minutes later he vomited in the pool and I was treated more or less like a nuisance. Next class was over crowded and my son had no ledge to hold on to. I was told he had to be in the middle area where the water was over his head and he had no room. If I wanted him to go in, I would need to be in there with him as I was given no attention or instructions. When I got in with him, I was completely ignored by the instructor and only told by the manager to get out of the way a couple times. Frustrated, I brought my son to the other end of the pool to try to get the instructor's attention to include my son. He gave me instructions to sit him on the edge then tried to have him jump to him. He was calling for me and crying so I had him jump to me. From that point we were completely ignored until the class finished. 3 minutes after the class finished I was promptly told by the manager to get out as I was i the way of the next class. I expressed my dissatisfaction with the experience and was treated with defensiveness and amazingly was told that I was ignoring them! I was not even spoken to! Again, horrible experience, money wasted, what a joke.

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