The Good Guys Hoppers Crossing

Establishment, general contractor, home goods store and furniture store at Unit 4, 153-161 Old Geelong Rd, Hoppers Crossing, VIC 3029, Australia. Here you will find detailed information about The Good Guys Hoppers Crossing: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Contact Information

Categories:
Establishment   General contractor   Home goods store   Furniture store  

Address:
Unit 4
153-161 Old Geelong Rd
Hoppers Crossing
VIC 3029
Australia
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Phone:
+61 3 9974 7272

Website:
thegoodguys.com.au

Rating

5 /5

Based on 1 reviews

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Reviews of The Good Guys Hoppers Crossing

  •  
    Barb West Added August 09, 2023
    Ordered an oven online and requested delivery on a Wed. Was told I would get a message Wed morning about delivery time. I received nothing from them so made a phone call and was kept on hold for nearly an hour and the person had no information about my delivery but would call me back. He didn't. I made another call, waited on hold again for about half an hour and was told my oven was on the truck and would be delivered that day, but he didn't know when. Then I got an email with a tracking button. The tracker said the oven would arrive on Friday...though I had stayed home from work to receive it on Wednesday. I made another phone call, waited another hour or so...and, yes, they were delivering on Friday not Wednesday. I was promised the delivery charge would be reimbursed and I would get a $50 voucher for my troubles. Needless to say, neither of those things has happened. These are NOT good guys. I bought several other appliances from Appliances Online for my new kitchen and they were great! Should have gotten everything from them and saved me a load of hassle!!!!
  •  
    Asad Ali Added August 07, 2023
    You guys need to improve your delivery process. I was told by the sales person that i would be given a two hours window before delivering the goods. After waiting for 4 hours on the site, there was still no sign on the delivery guy. I called the store and they cant get hold of the driver. I asked them to reschedule, they told me that its gonna be at my expense.
    Poor experience
  •  
    Monirul Islam Khan Added July 28, 2023
    Very good and fast service during product purchase. Exactly opposite experience during faulty product return and asking for a refund.
    I had to return a new faulty product and asked for a refund. They told me I cannot get a refund and the store will send the product for repair!
    I don't want a repaired faulty product. I just want my money back. Is that too much to ask for?
  •  
    Daniel Iwaloye Added July 18, 2023
    I had a not so pleasant experience with The Good Guys this week. I bought two split A/Cs and paid for delivery. One was delivered but the second was not. Every time they promised it would be delivered, I got a text message it was ready to be picked up. They started ignoring my call or promised that they would call back but never did. I visited the store today and picked it up myself because installation was already booked. They were atleast fair enough to refund my delivery fees.
  •  
    V B Added July 13, 2023
    Purchased a dryer and was told that I would get contacted when available for delivery. One month later, I didn’t get contacted about when my dryer would be delivered. I tried calling the store multiple times and waiting up to 30 minutes and was waiting on the phone but no answer. I finally went into store and the lady had no empathy and lacked basic customer service skills. She said they forgot about my order and never notified the warehouse to deliver.
    There was no apology from the girl for the situation which was very disappointing. I won’t be shopping here again due to this horrible service from this girl. I understand that the error was not her fault and the fault of whoever is in charge of communicating to the warehouse for customer deliveries, although for someone working in a front facing retail role, she should be trained with basic customer service skills and not brushing off that I had to wait 1 month and follow up on my order since I didn’t get contacted during the time.
    This was on Tuesday 13th of June around 5pm.
  •  
    SL Miffo Added February 12, 2018
    The standard of customer service at the hoppers crossing store is outstanding. We have shopped only at the good guys HC for over 10 years because of this service. Finding ways to go over and beyond even post sale Is rare. Highly recommend to anyone to only shop here. Lisa and Steve Mifsud

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Questions & Answers

1. What is the phone number for The Good Guys Hoppers Crossing

The phone number for The Good Guys Hoppers Crossing is +61 3 9974 7272.

2. Where is The Good Guys Hoppers Crossing located?

The Good Guys Hoppers Crossing is located at Unit 4, 153-161 Old Geelong Rd Hoppers Crossing, VIC 3029.

3. Is there a primary contact for The Good Guys Hoppers Crossing

You can contact The Good Guys Hoppers Crossing by phone using number +61 3 9974 7272.

4. What is the web address (URL) for The Good Guys Hoppers Crossing

The website for The Good Guys Hoppers Crossing is thegoodguys.com.au.

About thegoodguys.com.au

The Good Guys - Online Electrical & Home Appliances
Shop online at The Good Guys for exclusive deals and unbeatable prices on a leading range of electronics and home appliances.
The Good Guys The Good Guys

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Today's weather in Hoppers Crossing VIC

13:00 18 1025 hPa 66 % 5 m/s 16:00 18 1024 hPa 62 % 5 m/s 19:00 16 1025 hPa 71 % 4 m/s 22:00 15 1025 hPa 78 % 3 m/s

Tomorrow's weather in Hoppers Crossing VIC

01:00 14 1025 hPa 84 % 1 m/s 04:00 13 1024 hPa 85 % 1 m/s 07:00 12 1025 hPa 85 % 1 m/s 10:00 18 1025 hPa 59 % 1 m/s 13:00 22 1023 hPa 48 % 3 m/s 16:00 23 1021 hPa 48 % 4 m/s 19:00 18 1023 hPa 68 % 4 m/s 22:00 17 1024 hPa 76 % 1 m/s

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